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Q+A with Jay Benn, tango’s Chief Operating Officer

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Q+A with Jay Benn

tango's Chief Operating Officer

Celebrating his anniversary at tango, Jay sat down with us to reflect and discuss tango's success with his leadership.

Q+A with Jay Benn

In the past 3 years with tango, what aspects of the business have kept you engaged and driving success?

Jay:Since joining the tango team, we have been actively focused on several overarching priorities. The first has been developing the strategic relationships with our key provider partners who are the linchpin to providing access and driving quality outcomes for our patients receiving care at home.

Second, we have diligently worked in recent years to innovate our clinical capabilities, become easier to do business with, and expand operational efficiencies so that tango is well positioned to support the significant growth we are experiencing today.

Finally, we continue to advance in building and nurturing a talented and high performing team at tango. While continuing to commit to these aspects of our business, I am especially proud that tango has remained steadfast in keeping at-home patient care at the center of everything it does.

What about tango sets you apart from others when it comes to Home Health Care benefit management?

Jay: tango’s focus on enabling our home health agency partners to provide high quality, cost-effective care for patients through innovative, value-based models really sets it apart from the rest of the industry. We know that the home is often the most efficient and preferred care setting for seniors, but access and transition support can be barriers to allowing seniors to receive care and comfort in their own home. tango’s efforts to drive payment innovation and build high quality home health care networks ensures patients can recover in their own home, and our care coordination program helps manage transitions, improving key outcomes such as admission and re-admission rates, and reducing total cost of care for payors.

What are you most looking forward to with tango and the future of the home care?

Jay: tango and its collaboration with key stakeholders provide a great platform to deliver care much more meaningfully at home. tango is an innovator and leader in driving the enablement of home care for seniors, and I am really looking forward to the role that tango can play in aligning payment incentives with outcomes so that we can change the way our partners are managing their Medicare Advantage business and make the home a safer, more efficient, and high value setting for patients to receive care.

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Blog: Q+A with Lisa Fisher, tango’s SVP of Operations and Innovation

Blog:

Q+A with Lisa Fisher

tango’s SVP of Operations and Innovation

"tango has made significant investments in its processes and technology to ensure patients receive the right care, in the right place, at the right time."

August marks Lisa Fisher's three year anniversary with tango. We sat down with her to reflect on how she and tango have evolved over the last three years.

Q+A with Lisa Fisher, tango's SVP of Operations and Innovation

What encouraged you to join tango?

Lisa: Too many of us have had those stories, the ones where healthcare goes wrong, and we say to ourselves, "no one else should have to experience what I just went through". I had one of those stories. Even as an employee of a health plan at the time, it was challenging and confusing. When I learned about tango, I said to myself, "if only I had tango at the time, they would have solved our issue". tango has a strong history of helping patients recover in the home, and I knew I wanted to be a part of that solution - bringing better care to the home.

How has tango evolved since you first joined?

Lisa: When I joined tango we were a single-state company; since then we’ve scaled to several other states and are ready to grow again. COVID-19 really changed the trajectory of illness recovery from being hospital and SNF-centric to home-centric. Seniors and patients are wanting to stay in the home, and we’re well positioned to enable that.

tango has also made significant investments in its processes and technology to ensure patients receive the right care, in the right place, at the right time. These enhancements deliver quicker starts of care, reduced hospital (re-)admissions, and more satisfied patients. Our platforms allow us to scale quickly with satisfied customers.

How has your role changed since you first joined?

Lisa: When I joined tango three years ago, as the VP of Sales, we were a small company with a lot of opportunity. Through my diverse background in strategy and process improvement I was able to fill in some of the gaps we had at the time. While my role in sales was great, I found my passion on the ops side. It allows me to use my analytics, strategy, and process improvement. Not only has my role evolved in the last three years, but I’ve evolved as a person and leader. I now lead an amazing team that is filled with dedicated individuals that show up each and every day ready to solve problems and support the members we serve. I’m grateful for the opportunities tango has given me personally and professionally.

What currently excites you at tango?

Lisa: I’m excited to bring our success to other markets. Being able to save even one patient from having the same experience I had is success. There’s no shortage of opportunity and I thrive on fast moving environments like tango.

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Professional Health Care Network Unveils New Name, Brand & CEO

Professional Health Care Network Unveils New Name, Brand & CEO

Company enters next phase focused on strategic partnerships, national expansion

Today, Professional Health Care Network (PHCN) unveiled its new brand strategy via a new name – tango. The change comes after one of the nation’s leading in-home enablement companies expands its strategic partnerships, platform capabilities and leadership team to enhance access and value for patients receiving care at home.

April 12, 2023 – Phoenix, AZ
Today, Professional Health Care Network (PHCN) unveiled its new brand strategy via a new name – tango . The change comes after one of the nation’s leading in - home enablement companies expands its strategic partnerships, platform capabilities and leadership team to enhance access and value for patients receiving care at home.

The rebranding initiative follows a robust strategic development process that began in March 2022 with The Vistria Group’s majority investment in the company and was bolstered with the installation of healthcare veteran Brian Lobley as the new tango CEO in October 2022. Before joining tango, Mr. Lobley was the EVP, Chief Operating Officer & President of Health Markets for Independence Blue Cross in Philadelphia, PA.

Over the past year, tango has continued to accelerate growth by entering several new geographies and strategic relationships and enhancing its care enablement capabilities and capacity through significant investments in product innovation and delivery. Going forward, tango’s differentiated approach to enabling payor and provider care at home strategies uniquely positions the brand as a trusted partner to accelerate and amplify the access and value of in - home care delivery nationwide.

“The innovative platform of tango helps ensure the delivery of timely, high - quality, compassionate in - home ca re that every patient deserves. Our investment in PHCN, now tango, furthers our commitment to enhancing the access and value of in - home care as well as leading stakeholders committed to that goal,” said David Schuppan, Senior
Partner and Co - Head of Healthc are at The Vistria Group.

“Through this rebranding initiative, we are emphasizing our role in enabling our partners to provide high quality, cost - effective care for patients through innovative value - based models,” CEO Brian Lobley said. “tango is workin g with the leading providers and payors across the healthcare industry to elevate the importance and value of the care - at - home space. The solutions we provide enable an accelerated shift to in - home care delivery via a value- based care model that closely al igns payors and providers within a structured, highly collaborative relationship focused on the same set of objectives. We needed a bold name with personality and one that would illustrate our unique dedication to enabling these collaborative, trusted part nerships at a national scale. What word better conveys that commitment than the name of the iconic partner dance, tango?”

About tango (f/k/a PHCN)

Tango, based in Phoenix, AZ, is a leader in home - based clinical care management services, empowering patients to remain in their homes as they receive quality healthcare. tango provides the value - based care enablement platform for payers, risk - bearing entities and providers to more collaboratively serve Medicare Advantage, Managed Medicaid, and Dual - eligible populations. The result is higher quality care, improved access, better patient outcomes, reduced total cost, enhanced Star performance and administrative simplification. For more information about tango, please visit tangocare.com.

About The Vistria Group

The Vistria Group is building a new kind of private investment firm that seeks to deliver both financial returns and societal impact. It invests in essential industries like healthcare, knowledge and learning and financial services that deliver value for investors as well as communities, employees, and consumers. The Vistria Group works as a true partner with its portfolio companies, drawing on its deep sector knowledge, operational expertise, unique network, diverse team, and impact orientation to achieve transformational growth. With over $10 billion in AUM, The Vistria Group believes it has delivered attractive returns for its investors while achieving positive outcomes for its portfolio companies, and the lives and livelihoods it supports. For more infor mation, please visit www.vistria.com .

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Vistria Group-Backed Care Management Company Sets Out To Be ‘Anti-Convener’

Vistria Group-Backed Care Management Company Sets Out To Be ‘Anti-Convener’

The Phoenix-based Professional Health Care Network (PHCN), a home health care management services company, is rebranding.

PHCN will now be called “tango.” The rebranding has been in the works for a year, ever since the Chicago-based private equity firm Vistria Group acquired a majority stake in the company.

“We are emphasizing our role in enabling our partners to provide high quality, cost-effective care for patients through innovative, value-based models,” tango CEO Brian Lobley told Home Health Care News. “We know that the home setting is the preferred care setting where seniors want to be. We thought a rebrand gave us an opportunity to really light the match on what we’re doing that coincides with the growth we’re having with some existing customers and with some new customers.”

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How it works. A patient’s doctor orders medical services.

The Vistria Group Announces Majority Investment in Professional Health Care Network (PHCN)

The Vistria Group Announces Majority Investment in Professional Health Care Network (PHCN)

PHCN becomes newest investment in firm’s push to enhance access to and elevate the value of home health care

Chicago, IL, March 30, 2022
The Vistria Group today announced its investment in Professional Health Care Network (PHCN), a home health care management services company that partners with health plans and providers to increase the access and value of home-based clinical care. The transaction with PHCN represents the fifth investment from Vistria Fund IV, a $2.68 billion fund.

The Phoenix-based company is a leading provider of home health management solutions and care coordination throughout the western U.S. Working in collaboration with major health plans and providers, PHCN has demonstrated a proven track record of providing greater access to home health care in the recovery stages, effectively reducing emergent and long-term institutionalization, and above all, improving the satisfaction and health outcomes of PHCN’s over 950,000 patients.

“From selection of the agencies within our network to the timeliness of in-home provider placements, our organization is intentional in everything we do to ensure alignment among payers, providers and patients. As a result, our solutions have lowered readmissions, reduced administrative and care costs and produced a 98% patient satisfaction rate,” says Brian Sassi, CEO of Professional Health Care Network. “Our partnership with The Vistria Group will help us expand those collaborative efforts and continue to provide unique solutions that increase access and quality of home health services and drive success in our next chapter of growth.”

In recent years, the healthcare industry has experienced a significant shift towards value-based care and home-based care delivery, further catalyzed by the effects of the COVID-19 pandemic. Within these sectors, The Vistria Group has understood these opportunities and has been a dedicated investor in both care provision and technology solutions across the home health, home & community-based services (HCBS) and advanced illness sectors.

“Since our founding, The Vistria Group has had a long-standing commitment to driving innovation and increasing access to high-quality, value-based healthcare that’s showcased through our portfolio companies,” says David Schuppan, Senior Partner and Co-Head of Healthcare at The Vistria Group. “The investment in PHCN was a strategic, three-fold decision, geared around increasing access to home health services, in addition to accelerating the shift towards value-based care and creating the premier network of home health providers.”

“We believe in the importance of timely and high-quality home health to ensure patients are able to both transition and recover effectively within their homes. Our home health provider partners are critical to the delivery of positive clinical outcomes and the prevention of unnecessary hospitalizations. PHCN is the innovative platform that enables the most effective collaboration between payors, risk bearing entities and home health providers and is leading an accelerated shift to payment models that directly align to superior clinical outcomes and value,” says Brandon Cady, Senior Operating Partner at The Vistria Group. “We are excited to partner with the PHCN leadership team to support the continued growth of this important asset.”.

“Over the course of the pandemic, the need for home health drastically increased and as a result, forced the industry to get innovative, an area that The Vistria Group had already been equipped to serve,” says Nick Loporcaro, Senior Operating Partner at The Vistria Group. “It’s exciting to have the opportunity to enhance the care coordination system through our partnership with PHCN, providing a better network for payors and providers and ultimately, better health outcomes for patients.

MTS acted as financial advisor to PHCN on the transaction. Triple Tree acted as financial advisor and Ropes & Gray LLP acted as legal counsel to The Vistria Group on the transaction.

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Payers

Humana and PHCN Partner on Home Health Services

Humana and PHCN Partner on Home Health Services

Humana has contracted with Professional Health Care Network (PHCN) for home health network management services, effective July 1, 2021 for the following Medicare Advantage (MA) networks.

Update on Humana Home Health Network Services

Humana has contracted with Professional Health Care Network (PHCN) for home health network management services, effective July 1, 2021 for the following Medicare Advantage (MA) networks:

  • Arizona – expanding statewide to include preferred provider organization (PPO) members, (existing coverage includes health maintenance organization (HMO) members).
  • Colorado – implementing statewide agreement for MA health maintenance organization (HMO) and MA preferred provider organization (PPO) members
  • New Mexico – implementing statewide agreement for MA health maintenance organization (HMO) and MA preferred provider organization (PPO) members

This network change requires all home health services to be referred to PHCN to manage, as of July 1, 2021. The program is consistent with industry-wide efforts to ensure clinically appropriate quality of care and to manage the increasing utilization of home health services. While PHCN is responsible for managing service coverage, credentialing and claims adjudication of the home health provider network through contractual relationships with home health agencies in Arizona, Colorado and New Mexico, Humana oversees PHCN through delegation to ensure quality services to its members.

Key Provisions:

  • Effective July 1, 2021, the PHCN begins management of all home health referrals for MA HMO and PPO members
  • Ordering healthcare providers should contact PHCN to refer members for home health services
  • Case managers and concurrent review will to contact PHCN for care plan coordination
  • Potential providers requesting home health network participation need to contact PHCN for consideration – see additional information section for contact information
  • Providers with credentialing and claims questions should contact PHCN for dates of service on or after July 1, 2021
  • Healthcare provider disputes and member grievances and appeals will continue to be managed by Humana

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