Q+A with Lisa Fisher
tango’s SVP of Operations and Innovation
"tango has made significant investments in its processes and technology to ensure patients receive the right care, in the right place, at the right time."
August marks Lisa Fisher's three year anniversary with tango. We sat down with her to reflect on how she and tango have evolved over the last three years.
What encouraged you to join tango?
Lisa: Too many of us have had those stories, the ones where healthcare goes wrong, and we say to ourselves, "no one else should have to experience what I just went through". I had one of those stories. Even as an employee of a health plan at the time, it was challenging and confusing. When I learned about tango, I said to myself, "if only I had tango at the time, they would have solved our issue". tango has a strong history of helping patients recover in the home, and I knew I wanted to be a part of that solution - bringing better care to the home.
How has tango evolved since you first joined?
Lisa: When I joined tango we were a single-state company; since then we’ve scaled to several other states and are ready to grow again. COVID-19 really changed the trajectory of illness recovery from being hospital and SNF-centric to home-centric. Seniors and patients are wanting to stay in the home, and we’re well positioned to enable that.
tango has also made significant investments in its processes and technology to ensure patients receive the right care, in the right place, at the right time. These enhancements deliver quicker starts of care, reduced hospital (re-)admissions, and more satisfied patients. Our platforms allow us to scale quickly with satisfied customers.
How has your role changed since you first joined?
Lisa: When I joined tango three years ago, as the VP of Sales, we were a small company with a lot of opportunity. Through my diverse background in strategy and process improvement I was able to fill in some of the gaps we had at the time. While my role in sales was great, I found my passion on the ops side. It allows me to use my analytics, strategy, and process improvement. Not only has my role evolved in the last three years, but I’ve evolved as a person and leader. I now lead an amazing team that is filled with dedicated individuals that show up each and every day ready to solve problems and support the members we serve. I’m grateful for the opportunities tango has given me personally and professionally.
What currently excites you at tango?
Lisa: I’m excited to bring our success to other markets. Being able to save even one patient from having the same experience I had is success. There’s no shortage of opportunity and I thrive on fast moving environments like tango.