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tango and WellSky

tango and WellSky® Partner to Revolutionize Post-Acute Care Benefit Management With End-to-End Program to Manage Care and Outcomes

tango and WellSky® Partner to Revolutionize Post-Acute Care Benefit Management With End-to-End Program to Manage Care and Outcomes

Business Wire | February 29, 2024

tango and WellSky

With this first-of-its-kind collaboration, health plans will be better enabled to drive improved outcomes and patient and provider experience through a next generation value-based program across acute, post-acute, and home settings.

OVERLAND PARK, Kan., and PHOENIX, Ariz. — February 29, 2024 — Today, leading healthcare technology and services firms tango and WellSky announced they have partnered to deliver a fully integrated, post-acute care (PAC) episode management program for health plans, focused on facilitating high quality, end-to-end post-acute care management. This innovative partnership is intended to align incentives for health plans, risk bearing entities, providers, and patients across the post-acute continuum. Together, tango and WellSky aim to enable higher quality care, enhance provider experience, reward providers for quality outcomes, boost patient satisfaction, and deliver guaranteed cost savings.

The partnership combines tango’s market-leading, value-based home health enablement platform and networks with WellSky’s industry-leading acute and post-acute technology, analytics, and services. Together, the partnership will address key marketplace challenges, such as limited or delayed access to optimized transitions within post-acute care, disjointed incentives, lack of effective integration and connectivity, and reimbursement issues.

“By joining forces, tango and WellSky are at the forefront of revolutionizing post-acute care enablement,” said Andy Eilert, president of payer and emerging markets at WellSky. “With the seamless integration of powerful technology, rich data, and advanced services capabilities, our collaboration provides the opportunity to optimize the patient's journey. This program facilitates effective and timely access to appropriate and high-quality post-acute services for each patient, resulting in a ‘win-win-win’ impact for patients, providers, and health plans.”

The partnership provides a modern solution for health plans and risk-bearing entities to improve medical outcomes and reduce the total cost of care by enabling care and coordination across home health, skilled nursing, inpatient rehabilitation, and long-term acute care facilities in a unified model. This program allows health plans to take a holistic approach as opposed to managing services separately, which many health plans do today. Additionally, it enables providers to be aligned and incentivized appropriately for achieving superior clinical and total cost of care outcomes.

“Optimizing post-acute care tailored to patients' conditions and preferences is paramount. Our decades of experience in home health and curated value-based networks enable us to confidently help ensure patients get the quality care they need, when and where they want it. The tango and WellSky partnership positively impacts the patient and provider experience through our ability to transition a member seamlessly and quickly from acute and post-acute facilities to home," explains Brian Lobley, tango CEO.

This collaboration can facilitate significant financial benefits for health plans through a delegated model coordinating and managing the PAC episode with guaranteed cost savings and shared savings. This partnership simplifies outsourcing for health plans, as the risk and management are maintained under one partnership.


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Q+A with Wendy Coyle, tango’s Chief People Officer

Q+A with Wendy Coyle, tango’s Chief People Officer

Wendy Coyle Chief People Officer

February 2024 marks Wendy Coyle's two-year anniversary as tango's Chief People Officer. In a recent interview, we had the opportunity to explore Wendy's impactful contributions over the past two years, particularly in the realm of Diversity, Equity, and Inclusion, and her enthusiasm for shaping a robust company culture.

Tell us about your role at tango!
Wendy: I lead the strategic function of human capital and the employee experience to meet the needs of the business, overseeing our Human Resources and talent functions. This encompasses a spectrum from hiring, onboarding, employee relations, management, rewards, retention, and development, to culture, compliance, diversity, equity, and inclusion efforts. Additionally, I manage benefits, payroll, and compensation.

What led you to join tango?
Wendy: I did not start my career in this space but I have a passion for healthcare since my mom was a nurse. I knew I wanted to help people just like her but I was not interested in needles, ha! Therefore, when I moved to Arizona, my first role was with a health plan, which eventually led me to tango. Even though I am not patient facing, I am part of the journey in patient care. When I met our CEO and COO, I knew this was where I wanted to be. I love having the opportunity to ensure our teams are connected to our overall mission.

What initiatives at tango are you especially proud of?
Wendy: I am proud of the teams that I have built and the success in our employee engagement, diversity and culture. tango was featured in Vistria’s 2023 Annual Impact Report for our efforts in DEI with our respect to recruitment. The HR team also started “Coffee Chats” this year, and our first conversation was centered around Black History Month. We can’t wait to have more!
We established our Culture Committee in 2022, which is comprised of dedicated individuals who are passionate about fostering an inclusive workplace. We work together to organize monthly events and initiatives. We’ve done everything from an online Secret Santa exchange to creating chat channels to discuss various topics such as Chinese New Year, Valentine's Day, Presidents Day, St. Patrick's Day, and more. The aim is to create a fun, engaging, and entertaining environment where everyone feels valued, heard, and included.

How have you kept a strong company culture with most of the team being remote?
Wendy: Even though the majority of our company works across the country, from the west coast to the east coast and in 26 states, we feel like a family. We are very intentional with getting together regularly in person to foster connection and collaboration. Our executive and senior leadership teams meet in person quarterly, and we love having teams visit our tango headquarters in Phoenix, AZ. When together, we always make sure to enjoy time with each other by doing team building events. It keeps us connected!
We also initiated “tango talks” in the middle of 2023 to improve company culture since we are 95% remote. The purpose of these talks is to get everyone to learn more about their leadership teams. Our CEO, Brian, attends every discussion. We have received great reviews from employees who attend. Everyone seems to value the quality, personal time with our CEO and leadership team, as well as getting to connect with team members they don’t interact with as frequently.

What are you most excited about when it comes to tango in 2024?
Wendy: I am excited to be a part of our continued growth and what we are becoming!

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